Job Description
We are looking for a Customer Support Executive who is passionate about helping customers and delivering excellent service. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through clear communication and problem-solving skills.
Key Responsibilities
> Handle customer queries via phone, email, chat, or in person.
> Provide accurate information about products, services, and policies.
> Resolve customer complaints professionally and promptly.
> Maintain customer records and update service logs.
> Follow up with customers to ensure issue resolution.
> Coordinate with internal teams to address customer concerns.
Eligibility & Qualifications
> Minimum 12th pass / Graduation preferred.
> Basic computer knowledge (MS Office, email, CRM tools).
> Good communication skills in English, Hindi (local language is a plus).
> Ability to handle customers calmly and professionally.
Skills Required
> Strong communication and listening skills.
> Problem-solving ability.
> Customer-focused mindset.
> Time management and multitasking.
> Basic typing and computer skills.
Experience
> Freshers can apply.
> Prior experience in customer service or call center is an advantage.
Salary & Benefits
> Competitive salary (as per experience).
> Performance-based incentives.
> Training and skill development.
> Friendly and supportive work environment.
Working Hours
> Day Shift / Rotational Shift (mention clearly).
> Weekly off as per company policy.
Shopping Cart